State of the art in service engineering and management

Authors: 
Fähnrich, Klaus-Peter
Ganz, W.
Meiren, Thomas
Year: 
2003
Appeared / Erschienen in: 
International Conference on Human-Computer Interaction (HCI International) <10, 2003, Crete>) In: Harris, D.: HCI International 2003. Proceedings of the 10th International Conference on Human-Computer Interaction. Vol.3: Cognitive, Social and Ergonomic Aspects Mahwah / NJ.: Erlbaum, 2003, S.961–965.