Service Engineering: State of the Art and Future Trends

Authors: 
Fähnrich, Klaus-Peter
Meiren, Thomas
Year: 
2007
Appeared / Erschienen in: 
In: Spath, D.; Fähnrich, K.-P. (Eds.): Advances in Services Innovations. Springer, 2007, S. 3–16. ISBN-10: 3–540–29858–4, ISBN-13: 978–3-540–29858–8